Quality policy

Comprehensive management policy

José Vicente Aguilar
Agfra Manager

Agfra aims to meet the needs and expectations of its customers, complying with the legal or regulatory requirements that are applicable and with the requirements demanded by the customer, while striving at all times for a continuous improvement of its processes and products. In the same way, as a company that is responsible and respectful with all its stakeholders and committed to their products improving their environment, it strives to ensure that the processes and procedures needed to develop its activities cause a minimal environmental impact, wherever possible.

To achieve this, it is necessary to:

  • Supply products that meet the expectations of the customer (in the agreed amount and by the agreed deadline)
  • Guide the organisation towards added value, by means of the attributes of our products and services, our image and prestige in the market and our relationships with customers
  • Develop a Management System designed to increase the levels of quality and safety of products and processes, by providing the necessary resources for this purpose and in order to minimise the risks to our employees, customers, users and to the environment
  • Measure and analyse the results of products and processes, acting wherever necessary in order to thereby ensure that we continuously improve in terms of quality, service, cost, technology and environmental impact
  • Prevent, control, and minimise the effects that processes have on the environment; constantly looking for new methods to reduce these. For this reason, acquiring the commitment to achieve a state of continuous improvement of its system, preventing pollution and complying with the laws and regulations which are applicable to it, in addition to the other requirements to which the organisation subscribes
  • Involve our suppliers, so that with their help we can achieve our goals
  • Involve each of the organisation’s employees, motivating them and increasing their awareness in order to embrace in its entirety the commitment that the company has as a whole and in the participation in improvement programmes

This Integrated Management System implemented in Agfra is based on the requirements of Standard UNE - EN ISO 9001:2015 ‘Quality management systems. Requirements' and Standard UNE - EN ISO 14001:2015 'Environmental Management Systems'.

The Management Policy is reviewed regularly and is in accordance with the General Policy of the company and with the changes that may occur in the organisation. The Management Policy must be embraced and understood by all levels of the organisation, to which end it is communicated to Agfra staff by means of talks and meetings, it is set out on the company’s bulletin board, and is also available for third parties.

Qualify certifications

Certification ISO 14001 Environmental Management Systems

Our environmental management system has been certified with Standard UNE – EN ISO 14001:2015. For us it was highly satisfying to have received acknowledgment for our commitment to the environment, with sectors such as the automotive and renewable energy industries value and promote

Certification ISO 9001 Quality Management Systems

This certificate, together with our ISO 9001:2015 certification, ensures our continuity and commitment to total quality; something that we would not have been able to achieve without the support and trust of our customers, and which we hope will intensify technical and commercial collaboration

Lean Manufacturing

Lean Manufacturing is a work philosophy that seeks to optimise a production system whose objective is the identification and elimination of “waste”. I.e., eradicating from the workflow all processes or activities that employ more resources than are needed (overproduction, waiting times, transportation, excess processing, inventory, movement and defects)


Lean Manufacturing identifies what should not be done because it does not add value to the customer, and eliminate it from all operational areas of manufacturing: organisation of jobs, quality management, internal production flow, maintenance and management of the supply chain. The benefits obtained are evident and are demonstrated

JIT System

Taiicho Ohno, an engineer from the Toyota company, is considered the father of Lean Manufacturing. Ohno established the basis of the management system known as JIT/Just in Time, also known as TPS (Toyota Production System). The system formulated a very simple principle: “produce only what is demanded and when the client requests it”


The ultimate goal of the philosophy of Lean Manufacturing production is to generate a new culture of improvement based on communication and on teamwork. To achieve this goal, it is essential to adapt the method to each specific case. Hence the flexibility and agility of this system – points to be stressed when it comes to its implementation

Learn about Agfra's Business Areas